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Have you ever gone shopping with you family or buy yourself?  While you were shopping did you feel uncomfortable because a parent was yelling at their child for misbehaving? If you have then you know one of the experiences that I have gone through at work. If you’re a parent then let me explain from an employee's perspective of how to handle this situation.

One day at work I opened the small thrift shop I work at. A Lady came in with her mother, sister, and there four kids. As soon as they came into the store the kids started yelling running around taking things down from the selves and playing around. Now, I'm not complaining about the ladies children because I know how children can be it's how she handled this situation. The mother, her sister, and their mother who is the children's grandmother started yelling in the store telling them "don’t do that" constantly every five seconds. It came to the point that they were yelling so much it was bothering the customers.

At my work we try to set the mode to be a quiet environment. The quiet environment we try to set was not working as soon as they walked in since the children were yelling, complaining and not letting the parents shop. Before, the parents even thought about going shopping they should have thought of what they could have brought with them to keep their children busy. For instance, toys, snacks, and things they like.

            While keeping their children busy they would have avoided yelling across the room telling their child not to play with the glass or any items that are breakable which is almost half of the store. If you bring something to keep your kids occupied it may work for a while but then the child might start getting into trouble once more. In this situation it would be a convenience to go outside and talk with you child about what they did wrong. Not yelling at them the whole time your there.

            I noticed the problem was getting worse when one of the customers in the store complained about being uncomfortable with them there.  I would have said something if the children's parents were not usual customers and we were a larger shop. But, I did not do anything this time. Next time I will simply just ask the parents to take their children outside instead of yelling at them from across the room.